Customer Success Manager

Festanstellung, Vollzeit · Berlin

What we do
At Kausa, we are looking for our first Customer Success Manager to join our team. We are building a Decision Intelligence platform that fundamentally changes the way businesses analyze data and make decisions. 

Join our venture and get the chance to shape a technology startup with your expertise, and lead revenue growth for a complex technical product.
Your role
  • Guide customers and users through each stage of the Kausa experience, with a key focus on successful onboarding and implementation
  • Maintain high levels of customer engagement and satisfaction while ensuring they reach their goals and get the maximum value out of Kausa
  • Build strong knowledge of Kausa and speak fluently about Decision Intelligence
  • Closely collaborate with our Solution Architect during product implementation
  • Manage, upsell, and retain our strategic customers 
  • Advocate for customers to our product team by collecting and sharing customer and user feedback and ideas
Your profile
  • Experience in an early-stage company with high-level of self-directed work and entrepreneurial mindset
  • Confidence in working with sophisticated B2B customers on a data product that you’ve gained by working in Customer Success or Client Services roles
  • Commitment to learn the ins and outs of a complex technical product
  • Ability to detect and foster key relationships, communicate with empathy, resilience, and confidence
What we offer
Kausa was started in 2021 at Merantix, a Venture Studio focussing on artificial intelligence. Since then, we have gathered a group of passionate people empowering businesses to make data-driven decisions faster and more effortlessly than ever before. 
Our team works remotely but meets quarterly at offsites and at the AI Campus, our co-working space in the heart of Berlin. We will offer you a dynamic environment of trust and ownership, in which you will also benefit from flexible working hours, a strong feedback culture, a competitive salary and equity, and a drive for growth with a focus on your personal and career trajectory.
About us
We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.
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